Terms of Service
1. Acceptance of Terms
By accessing or using the Platinum Cosmetics website, patient portal, online booking system, or mobile application (“Services”), you agree to be bound by these Terms of Service. If you do not agree, please discontinue use of the Services.
2. About Platinum Cosmetics
Platinum Cosmetics is a cosmetic and dermal clinic located in Port Melbourne, offering cosmetic services performed by qualified practitioners. Information provided through the Services is general in nature and is not a substitute for professional advice.
3. Eligibility
You must be at least 18 years old to use the Services or book treatments. By using the Services, you confirm that the information you provide is accurate and complete.
4. Online Accounts & Patient Portal
When creating an account, you agree to:
Keep your login details secure
Ensure all information you provide is true and updated
Notify us if you suspect any unauthorised access
Platinum Cosmetics may suspend or terminate accounts that breach these Terms.
5. Appointment Bookings & Cancellations
Bookings made through the Services are subject to availability.
You agree to:
Arrive on time to your appointment
Provide at least 24 hours’ notice to cancel or reschedule
Pay any applicable deposits or cancellation fees as listed on our website or advised at the time of booking
Repeated no-shows or late cancellations may result in booking restrictions.
6. Payments
Prices displayed through the Services are in Australian dollars and may change without notice.
Payments for services, deposits, products or gift vouchers may be processed via third-party payment providers. Platinum Cosmetics is not responsible for any errors, delays or issues caused by these providers.
7. Health Information & Consultations
Information provided on the Services is for general guidance only and should not be taken as medical advice.
Treatment suitability can only be determined after an in-person consultation with a qualified practitioner.
You agree to disclose accurate and complete medical information during consultations.
8. User Conduct
You agree not to:
Misuse or interfere with the Services
Attempt to access accounts or data not belonging to you
Share misleading, inappropriate, harmful or abusive content
Make fraudulent appointments or provide false information
Platinum Cosmetics reserves the right to refuse service or terminate access for inappropriate use.
9. Intellectual Property
All content on the Services—including text, logos, graphics, videos, and digital materials—is the property of Platinum Cosmetics or its licensors.
You may not reproduce or distribute any material without written consent.
10. Privacy
Your privacy is important to us.
Our collection, storage and use of personal information is governed by our Privacy Policy (link or location to be added).
By using the Services, you consent to the handling of your personal information as described in that policy.
11. Third-Party Links
The Services may contain links to external websites or integrations with third-party providers (e.g., payment gateways, booking systems).
Platinum Cosmetics is not responsible for the content, privacy practices, or accuracy of information on these external services.
12. Service Availability
While we aim to provide continuous access, we do not guarantee that the Services will always be available, error-free, or uninterrupted.
Maintenance, updates, or technical issues may temporarily affect accessibility.
13. Limitation of Liability
To the maximum extent permitted by law, Platinum Cosmetics is not liable for:
Losses resulting from your use or inability to use the Services
Website errors, outages, data breaches or delays caused by third-party providers
Reliance on information provided through the Services
Nothing in these Terms limits rights you may have under Australian Consumer Law.
14. Changes to Terms
Platinum Cosmetics may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
15. Contact Information
For questions regarding these Terms, please contact:
Platinum Cosmetics
Phone: 03 9681 7311